HughesNet® is the high-speed Internet solution that's available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.
No. There is no phone line or dial-up data modem required to use your HughesNet service.
- VPNs. VPN usage for residential customers is generally not recommended as it will significantly reduce your speed and system performance; therefore, you may not be able to perform the activities you would like to do online. However, your normal speeds will return once you disconnect from a VPN if you choose to use it with HughesNet. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
- Twitch Games. Time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
- Heavy downloading. The HughesNet Basic Service plan is not recommended for heavy downloading. The Power 150 and Power 200 Service Plans are faster and can handle heavier downloads. Note, however, that the Fair Access Policy applies.
- VoIP. Voice over IP doesn't work well on a residential Hughes system with satellite due to the latency issues mentioned above. However, Hughes does offer a VoIP solution in the Enterprise market. VoIP will work with Gen4 service, but Hughes cannot guarantee the quality of the calls due to differing service levels among some VoIP providers. We encourage users to monitor their data allowance. Free tools, such as our HughesNet status meter, will help you with tracking your data allowance in order to get the most out of your online activities.
Netflix works with Gen4 service plans. You’ll be able to enjoy about 15 hours of standard-definition movies a month with our most popular service plan and 23 hours with the mid-tier plan. It is also important to note that streaming services often use high amounts of data, so be sure to set up your free HughesNet status meter to monitor your monthly data allowance to ensure you get the most out of your online activities. Streaming Video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold. Check your current plan or consider upgrading to a higher bandwidth plan.
- Why is there a limit on the number of TV shows and movies I can watch?
To ensure fair Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy that establishes an equitable balance of Internet usage for all customers. Hughes assigns a data allowance to each service plan, which limits the amount of data that may be downloaded or uploaded within a one-month period. Subscribers who exceed this limit will experience a temporary reduction of speed.
- I like to watch TV shows and movies in high definition (HD). Can I watch HD on Netflix with my HughesNet service?
Yes, you can watch your shows and movies using high definition over HughesNet. Keep in mind that high-definition uses higher amounts of data than the standard-definition shows do. So be sure to set up your free HughesNet status meter to monitor your monthly data allowance to ensure you get the most from your online activities.
- I typically watch more than 30 hours of TV shows and movies in a month. What if I need to use more?
There are a couple of things you can do if you’d like to watch more shows. First, the popular video services like Netflix and Hulu allow you to manage the amount of data you use by adjusting your video quality setting. You can go to your account settings online for these services and select different player setting options to manage the amount of data you use when playing movies and TV shows on Netflix. This change alone can double your viewing hours from 23 hours of standard definition viewing to 46 hours with our mid-tier plan. Or, you can purchase additional bandwidth on an as-needed basis with Hughes Tokens. An extra gigabyte of usage can be purchased for only $9.
- I don’t use Netflix for watching movies. Can I use HughesNet with Hulu, HBO Go®, Crackle®, etc., instead?
Yes, HughesNet will work with most major Internet streaming video providers. Just be sure to monitor your monthly download allowance using the HughesNet status meter.
Static IPs are not available with residential service. If a static IP is needed, we recommend that you contact the Hughes business services group at 1-866-674-4406. If you plan to use HughesNet for remote home devices that allow you to control your lights or thermostat from a phone or for a security device that allows you to watch video remotely, we recommend that you check your device’s user manual to see if a static IP is required.
Videoconferencing (Skype™, Google Chat™, FaceTime™)
You can use videoconferencing with Gen4 plans, but we encourage users to monitor their data allowance when videoconferencing. Free tools, such as our status meter, will help you with tracking data allowance in order to get the most out of your online activities.
Gen4 service plans will work with most of the popular features offered through gaming services such as Xbox LIVE® and the PlayStation Network. You will be able to download games and game updates, and use the streaming video and music services offered through your gaming system, such as Netflix® and Hulu™. However, the Gen4 service plans are not recommended for “real-time” online gaming through a satellite-based Internet service because it will often prevent the real-time multiplayer games from establishing or maintaining a reliable connection with the gaming console.
- What are real-time games?
These are typically games in which one player is playing directly against multiple other users at the same time over the Internet. Another term for this is “online multi-player games.” Examples include sports games in which you play directly against other gaming system users such as in a football or soccer game, and “military simulation games” such as Call of Duty™ and Battlefield™.
- Playing real-time games is one of the main reasons I called to order HughesNet. Can’t I try it out to see if it works?
HughesNet is committed to providing a quality user experience to our customers. The HughesNet service is ideal for most Internet-based services and applications. However, real-time gaming is not well suited for satellite-based Internet service. If your primary use of the HughesNet service is intended to be real-time multiplayer gaming, we cannot guarantee that you will be able to establish or maintain a connection with other players. We would only recommend proceeding with an order if you will be using your HughesNet Internet connection with applications other than online gaming.
- Can I play multi-player games that do not require real-time connections?
Yes, “turn-based” games, such as casino games and strategy games such as chess, will work via a HughesNet satellite Internet service. Role-playing games, such as FarmVille™, Angry Birds™, and other popular Facebook games, will also work with HughesNet.
- How do I use video and music services through a gaming system?
Many gaming systems are capable of connecting to video and music services, such as Netflix, Hulu, and Pandora®. You will need to refer to your gaming system owner’s manual to determine which services are supported with your particular console. In addition, these are often subscription-based services that require you to have an account or monthly subscription package directly with that video or music service provider. It is also important to note that streaming services often use high amounts of data, so be sure to set up your free HughesNet status meter to monitor your monthly data allowance to ensure you get the most from your online activities.
Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HughesNet brand.
HughesNet is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.
Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.
Satellite Internet Service Provider
Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.
Hughes operates several Network Operations Centers that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to Hughes satellites.
All of Hughes' Network Operations Centers are staffed by qualified engineers to provide professional and reliable customer support. Any disruptions to your satellite Internet access are handled by our Customer Care and Technical Support staff through our Customer Care Website.
Learn more about HughesNet Business Solutions and Hughes Worldwide or sign up today for high-speed satellite Internet service for your home.
COMMITMENT TO QUALITYAt Hughes, quality is our first concern. We make it our mission to:
- Set the standard for excellence in our industry
- Earn the respect of our customers and suppliers throughout the world
- Satisfy customers by meeting their needs and exceeding their expectations
- Deliver error-free, competitive products on time and services second to none
- Ensure that every job is done right the first time, every time.
A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home. This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural broadband Internet services.
Learn more about rural high-speed satellite Internet service.
With HughesNet you can have broadband satellite Internet access in your home regardless of where you live and without tying up your phone lines. Order HughesNet and an authorized HughesNet installer will visit your home to install a satellite dish and modem. This will give you broadband satellite Internet access from your home computer.
Learn more about broadband Internet access via satellite.
For the home user, there are various high speed Internet options with HughesNet. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.
Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the Power 200 plan may be the best option for you with its high speed Internet download speed of up to 2.0 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Basic plan may meet your needs with a download speed of 1.0 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.
Satellite Internet Connection TechnologyIn order to have a satellite Internet connection in your home, you will need to have a satellite dish (antenna) attached to the roof of your home and a satellite modem connected to your home computer.
The satellite and modem technology is provided to you by Hughes and is installed by an authorized installer at a time that is convenient for you. Inside your home, the installer needs to connect the satellite modem to your personal computer. The connection enables you to have that fast satellite Internet speed that won't tie up your phone lines.
To learn more about satellite Internet speed or sign up for a satellite Internet connection, visit the Plans and Pricing page to place your satellite Internet order.
Some people may be hesitant to subscribe to satellite Internet because of myths they've heard – or because they are unaware of the convenience and quality offered by satellite broadband providers.
Read about 5 satellite Internet myths.
One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.
In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:
- Five or more email accounts each with up to 2 GBs of storage space
- Spam and virus protection
- Blog creation tools
- Customizable Web portal where you can access news, information, and all your favorite Websites in one place
- Online account management
- 24/7 Technical and Customer Care support
Benefits of choosing HughesNet as your high-speed satellite Internet serviceThe HughesNet Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it's easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.
In addition to these account management tools, the Hughes Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with Hughes about your service, the HughesNet user-friendly customer portal allows you to contact the HughesNet Customer Care and Technical Support staff 24/7. There are three easy ways to contact us:
- Via live chat and with a support representative
- Email HughesNet and receive a response within 24 hours
- Call your local HughesNet-authorized dealer.
Because of advancements in technology, Hughes is able to offer high-speed Internet via satellite to almost anyone in the United States. As a satellite ISP provider, Hughes is dedicated to supplying reliable satellite Internet connections for customers. Since many Hughes customers live in rural areas where cable and DSL are not available, HughesNet is one of the only high-speed Internet options available. Hughes takes pride in offering reliable high-speed Internet to those who wouldn't normally have this option.
Definition of terms for high-speed & satellite Internet
As a satellite Internet ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.
56K line – Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.
Bandwidth – This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called "broadband" or "high-speed Internet".
Bit – A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.
Broadband – Broadband refers to an Internet connection with download speed in excess of 768 kilobits per second.
Dial-up – This term refers to an Internet connection through a home telephone line.
DSL (digital subscriber line) – Allows user to access the Internet by way of existing telephone lines.
Ethernet – A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.
Firewall – Software that protects your computer network from outside users.
High-speed Internet option – An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.
IP (Internet protocol) – Programming language that serves as the backbone of the Internet. "IP" is short for "IP address."
IP Address – Every computer has its own IP number, which acts as the computer's identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.
ISP (Internet Service Provider) – Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.
Kilobit – 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).
Megabit – One million bits
Modem – A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.
Satellite dish – An antenna affixed to a structure that sends and receives data. Home satellite users typically receive Internet access or television via satellite.
Satellite Internet – Using a modem, coaxial cables, and satellite dish, computer users are able to access high-speed broadband Internet.
Satellite ISP provider – An Internet service provider that offers a satellite Internet connection to homes or businesses. A satellite ISP provider is particularly beneficial for rural residents.
Hughes is a quality satellite ISP (Internet Service Provider). Hughes offers many affordable satellite Internet plans to the home user – both rural and urban residents.
Home satellite Internet rates using HughesNet range in price and speed, but one thing remains consistent for all home satellite Internet plans (regardless of the rates) – they're all faster than dial-up service.
For more information on HughesNet home satellite Internet rates, contact your local HughesNet-authorized dealer.
HughesNet customers only need an antenna and modem to access the Internet via satellite. Satellite Internet connections are easy with HughesNet.
It doesn't matter if your home computer is a laptop or desktop or whether you operate on a Windows or Macintosh system. Satellite Internet connections are available to HughesNet home users no matter where you live in the contiguous United States. The only piece of equipment you need to provide is your own computer.
You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.
A HughesNet-authorized installer will bring the equipment to your home and install the device with a power supply near your computer.
As a standard part of HughesNet, Hughes will install two 100-foot coaxial cables to allow your home Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.
The satellite dish, also called an antenna, will be installed to the roof of your home or on your property using mounting brackets. A radio will also be installed near the satellite dish.
Internet access via satelliteHughes provides reliable Internet access via satellite to customers all across the U.S. Learn more about how satellite Internet works or call your local HughesNet-authorized dealer.
Hughes is pleased to offer service in all states in the contiguous U.S.; we've written a little about them below:
HughesNet works very well as a broadband alternative in states with a high percentage of rural households. Many states are largely rural with very little broadband connectivity outside of urban areas. Other states have a higher percentage of households with cable or DSL, but still lack broadband connectivity in certain unserved areas. Read about how HughesNet Internet by satellite works.
What is the Fair Access Policy?
To ensure fair Internet access for all HughesNet® Gen4 subscribers, Hughes maintains a special Fair Access Policy for these subscribers. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. Hughes assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one-month period. Subscribers who exceed this limit will experience a temporary reduction of speed.
Learn more about the HughesNet Fair Access Policy.
We've provided some interesting articles and web pages if you have questions about HughesNet satellite Internet service. Take a look!