Express Repair https://www.hughesnet.com/taxonomy/term/206 en What is the vesting period? https://www.hughesnet.com/faq/what-vesting-period <div class="field title"><h1 class="title replaced-title" id="page-title">What is the vesting period?</h1> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 03/10/2017 - 16:30</span> <div class="field field-faq-category field--name-field-faq-category field--label-hidden field__items"> <div class="field__item odd"><a href="/taxonomy/term/206" hreflang="en">Express Repair</a></div> </div> <div class="clearfix text-formatted field field-answer field--name-field-answer field--label-hidden field__item"><p>Both Express Repair plans include a 30-day vesting period for existing HughesNet subscribers. Onsite service within the first 30 days of enrolling in a plan results in a higher co-pay than after the vesting period.</p> <p><strong>During the vesting period: $99 co-pay</strong></p> <p>If an onsite visit is required within the 30-day vesting period and you choose to start a new 24-month service commitment, the co-pay fee will be $99.</p> <p><strong>During the vesting period: $199 co-pay</strong></p> <p>If an onsite visit is required within the 30-day vesting period and you choose not to start a new 24-month service commitment, the co-pay fee will be $199.</p> <p><strong>After the vesting period: $29.95 co-pay</strong></p> <p>If you require onsite service after the 30-day vesting period, the onsite service co-pay will be $29.95.</p> <p>The Express Repair Terms and Conditions can be found on our <a href="http://legal.hughesnet.com/ExpressRepair.cfm">legal site</a><a href="http://legal.hughesnet.com/TermsOfUse.cfm">.</a></p> </div> <div class="clearfix text-formatted field field-question field--name-field-question field--label-hidden field__item"><p>What is the vesting period?</p> </div> Fri, 10 Mar 2017 16:30:45 +0000 admin 14961 at https://www.hughesnet.com What is the pricing for Express Repair- Basic and Express Repair- Premium? https://www.hughesnet.com/faq/what-pricing-express-repair-basic-and-express-repair-premium <div class="field title"><h1 class="title replaced-title" id="page-title">What is the pricing for Express Repair- Basic and Express Repair- Premium? </h1> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 03/10/2017 - 16:29</span> <div class="field field-faq-category field--name-field-faq-category field--label-hidden field__items"> <div class="field__item odd"><a href="/taxonomy/term/206" hreflang="en">Express Repair</a></div> </div> <div class="clearfix text-formatted field field-answer field--name-field-answer field--label-hidden field__item"><p>Select Express Repair – Basic with a 1-year term for only $7.95 per month, or choose Express Repair – Premium for next-business-day service for only $11.95 per month with a 1-year term. Both plans require a $29.95 co-pay if a service visit is required. A higher co-pay will be charged during the 30-day vesting period.</p> </div> <div class="clearfix text-formatted field field-question field--name-field-question field--label-hidden field__item"><p>What is the pricing for Express Repair- Basic and Express Repair- Premium?</p> </div> Fri, 10 Mar 2017 16:29:46 +0000 admin 14956 at https://www.hughesnet.com My HughesNet service is still under warranty - why would I want HughesNet Express Repair? https://www.hughesnet.com/faq/my-hughesnet-service-still-under-warranty-why-would-i-want-hughesnet-express-repair <div class="field title"><h1 class="title replaced-title" id="page-title">My HughesNet service is still under warranty - why would I want HughesNet Express Repair?</h1> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 03/10/2017 - 16:28</span> <div class="field field-faq-category field--name-field-faq-category field--label-hidden field__items"> <div class="field__item odd"><a href="/taxonomy/term/206" hreflang="en">Express Repair</a></div> </div> <div class="clearfix text-formatted field field-answer field--name-field-answer field--label-hidden field__item"><p>Under warranty, you have access to 24x7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair – Premium; with Express Repair – Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment. Service may be delivered as soon as that day or on the next business day.</p> </div> <div class="clearfix text-formatted field field-question field--name-field-question field--label-hidden field__item"><p>My HughesNet service is still under warranty - why would I want HughesNet Express Repair?</p> </div> Fri, 10 Mar 2017 16:28:41 +0000 admin 14951 at https://www.hughesnet.com What are HughesNet Express Repair plans? https://www.hughesnet.com/faq/what-are-hughesnet-express-repair-plans <div class="field title"><h1 class="title replaced-title" id="page-title">What are HughesNet Express Repair plans?</h1> </div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 03/10/2017 - 16:27</span> <div class="field field-faq-category field--name-field-faq-category field--label-hidden field__items"> <div class="field__item odd"><a href="/taxonomy/term/206" hreflang="en">Express Repair</a></div> </div> <div class="clearfix text-formatted field field-answer field--name-field-answer field--label-hidden field__item"><p>Express Repair is a service protection plan designed to ensure that your HughesNet® service will be restored in an expedited manner in the event that a problem occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service. Express Repair customers pay a reduced service fee for onsite repair visits.</p> <p><strong>Two service options are available:</strong></p> <p><strong>Express Repair – Basic</strong>: our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.</p> <p><strong>Express Repair – Premium</strong>:  our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.</p> <p>Both services offer live technical phone support (toll-free), and if needed, a certified HughesNet technician will come to your home or business to restore service for only a $29.95 co-pay after the 30-day vesting period.</p> </div> <div class="clearfix text-formatted field field-question field--name-field-question field--label-hidden field__item"><p>What are HughesNet Express Repair plans?</p> </div> Fri, 10 Mar 2017 16:27:16 +0000 admin 14946 at https://www.hughesnet.com