What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent certified HughesNet installer. All costs for non-standard work or...
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What is Telecommunications Relay Service (TRS) and does Hughes provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are...
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If I exceed my plan Data, can I still make calls?

Yes. The Data you receive through your HughesNet Internet plan does not impact calls using the HughesNet Voice service.
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What is included with Voice installation?

For new HughesNet Internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the HughesNet Voice ATA (analog telephone adapter). The installer will install your Internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to co...
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Can I choose my own phone number or keep a number I already have?

If you qualify for a local number: Yes, when you register for HughesNet Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your HughesNet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is plac...
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How affordable is HughesNet Voice compared to a traditional landline phone?

With HughesNet Voice you don’t need a traditional landline phone anymore! And because HughesNet Voice plans are so affordable, you can save up to 45% over standard home phone service.
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What features are standard with HughesNet Voice?

With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada.
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What plan options are available and how much does the service cost?

HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet Voice plans click here.
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How does HughesNet Voice work?

HughesNet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. New HughesNet customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without usin...
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What is HughesNet Voice?

HughesNet Voice delivers home phone service over your satellite Internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding, and more.
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