Hughesnet Express Repair for Home Internet

Protect your home internet with expedited restoration.

In the event of service interruption, a certified technician will quickly come directly to your home if the service cannot be restored over the phone. Express Repair customers also pay a reduced service fee for onsite repair visits.

Plans & Pricing

Bundle Express Repair with your Hughesnet® service order.
Already a customer? Click here to add Express Repair to your current service.

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Expedited Repair

If an issue cannot be resolved by phone, we'll quickly send a qualified technician to your home.

billing

Cost Savings

Pay a reduced service fee for onsite repair visits.

Frequently Asked Questions

The plan covers the required steps necessary to restore the Hughesnet service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of Hughesnet indoor equipment, power supply, or outdoor equipment that (1) were purchased by customer, (2) are commissioned on the Hughesnet account, and (3) were professionally installed at your site. The location must be a stationary location in the lower 48 states or Puerto Rico. The plan covers the following:

Loss of service due to issues with Hughes equipment or Hughes-provided cabling
Loss of service that can be corrected with antenna repointing or alteration using the existing mounting configuration
Pre-existing service issues on covered Service Plan
The cost of all parts required to restore service
Loss of service due to power surge while properly connected to a properly wired AC power line with protective ground and telephone/coax lines properly connected.

Loss of service resulting from damaged or missing Hughes equipment, Hughes-provided cabling, antenna or mount
Loss of service that can only be corrected by relocating the antenna
Change of mounting hardware or type for antenna
Damage to the antenna caused by conditions other than normal use that is beyond Hughes' normal control, such as: hail, earthquake, flood, ice, fire, falling or flying objects, tropical storms, hurricanes, natural disasters, vandalism, theft, terrorism/war, riot or acts of God
Correction of faulty installation or repointing of the antenna, if the work was not originally performed by a Hughes-authorized technician
Exterior or cosmetic items of the product, including, but not limited to, paint, finish, bezel and cords
Materials used for cosmetic purposes such as hiding exposed cabling or conduit
Preventive maintenance
Software upgrades
Repair of a customer's local area network (technician is responsible for ensuring operability on one computer only)
Any location that is a recreational vehicle: mobile homes, watercraft, aircraft
Systems where the satellite is not mounted to a stable, fixed-position permanent structure
Components or wiring related to satellite television
Service outside the lower 48 states or Puerto Rico
Any other electronic products, hardware or software including, without limitation, your computer or equipment related to your computer Damage reported after expiration of the Express Repair coverage period

Under warranty, you have access to 24x7 technical phone support, as well as onsite support as needed. While most interruptions are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair Premium; with Express Repair Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment (available to residential customers only). Service may be delivered as soon as that day or on the next business day.