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Frequently Asked Questions

So how much Data Allowance do I get in total?

Your total Data Allowance (monthly) is the sum of your anytime Data Allowance (for use at any time, including peak daytime hours) plus your Bonus Bytes (for use during off-peak hours, 2 a.m. – 8 a.m.). With the most basic plans you get a total of 55GB per month, and with our fastest plan, you get a whopping 100GB per month! Regardless of which Hugh...
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Is there anything else I should be aware of?

Yes, there are a couple of additional considerations. Some routers have Adaptive Quality of Service (QoS) features that attempt to measure your connection speed and limit your performance to that speed; if they are not accurate, your connection may slow down for no apparent reason. These features go by different names, depending on the manufacturer...
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What connection speeds will I typically get with HughesNet?

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of s...
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What if I have multiple phones in my house, how do I connect my phones to the Voice ATA?

You cannot connect existing multiple phones which are connected to your house phone wiring to the ATA. You can connect one phone unit to the ATA directly (not through your existing house phone wiring). If you want to use multiple phones, you will need a cordless phone system, and connect the base station to the ATA.
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Can I take HughesNet Voice with me when I move?

Yes. All you have to do is contact Hughes Customer Care and they can facilitate your Voice move request. You will retain your existing phone number. You can request a change of your phone number after you have moved. You can get a local phone number if local phone numbers are available at your new location, or you can get a non-local number.
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