HughesNet®

Getting Started FAQs

What is HughesNet?

HughesNet® is America’s #1 choice for satellite Internet with over 1 million subscribers. HughesNet uses satellite technology to give you a super-fast, always-on Internet connection and is available everywhere, even in areas with slow or no high-speed options.
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What are my options for high-speed satellite Internet?

HughesNet® Gen5 is the breakthrough service that gives you more of everything you want: faster speeds, more data, and built-in Wi-Fi. HughesNet Gen5 delivers speeds faster than ever, with 25 Mbps on every plan. Gen5 offers four service plans to best suit your specific needs, ranging from 10 GB to 50 GB of data per month. All plans include exciting...
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What is HughesNet Gen5?

HughesNet Gen5 is the fifth generation of high-speed satellite Internet service. HughesNet Gen5 brings you more of everything you love: faster speeds, more data, and built-in Wi-Fi. With Gen5, you can stay connected at high-speed wherever you live! Share photos, watch videos, listen to music and more! HughesNet Gen5 is now better than ever and make...
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Why should I choose HughesNet Gen5?

HughesNet® Gen5 is the 5th generation of satellite Internet. With HughesNet Gen5, Hughes has fundamentally re-imagined what satellite Internet can be, bringing customers more of everything they want: faster speeds, more data, and built-in Wi-Fi. HughesNet is America’s #1 choice for satellite Internet. In its 2016 Broadband in America report, the Fe...
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How fast is HughesNet Gen5?

HughesNet Gen5 is faster than ever – 25 Mbps download and 3Mbps Upload – and is available to anyone, anywhere, coast-to-coast.
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Expanded
Yes

*Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

Disclaimer

**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

††If you exceed your monthly plan data, you will experience reduced speeds, typically 1-3 Mbps, until the next billing cycle.

§Streaming is optimized with video streams at DVD quality (up to 480p). For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. 3 times is based on average HD bit rate of 3.6 Mbps vs. DVD quality at 1.1 Mbps.

Transfers of an existing telephone number are not always available.