Hughesnet®

Frequently Asked Questions

Some people may be hesitant to subscribe to satellite internet because of myths they've heard – or because they are unaware of the convenience and quality offered by high-speed satellite internet providers. 

Myth #1 – Satellite internet service providers don't reach rural areas. 

Hughes offers satellite internet everywhere in the contiguous United States, including rural areas. Hughes is a reliable satellite internet provider that supplies high-speed internet service in areas where there is slow or no high-speed options. 

Myth #2 – Satellite internet does not work for online gaming. 

Online games where you take turns, such as casino or chess, turned-based role-playing games and Facebook games work well with all plans. Only Hughesnet offers Fusion plans that combine satellite and wireless technologies for a low-latency, more responsive internet experience so you can enjoy online gaming.

Myth #3 – The satellite dish must be attached to a roof. 

Although 97% of the time satellite antennas are attached to the roof of a home, satellite internet service providers don't always require it. A certified Hughesnet installer is able to determine the best location on (or near) your residence where the satellite dish should be mounted. 

Myth #4 – When it is cloudy, satellite internet doesn't work. 

Your satellite internet connection is not affected by most clouds. Satellite internet from Hughesnet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact Hughesnet Customer Care and Technical Support staff.

Hughesnet offers a suite of satellite and Fusion plans to meet your needs and your budget. All satellite internet plans offer fast speeds so now you can do it all with varying amounts of data based on your home or small business needs. Search your address to find plan options.

If you’re not sure which plan is right for you, you can visit our Buyer’s Guide or one of our helpful customer service representatives will review your needs and recommend a satellite internet plan that works for you. If your needs change and you want to increase your plan, you can do so over the phone without changing fees or waiting for a technician to visit.

With the all-new Hughesnet, now you can do it all—connect, stream and play. Stay connected with family and friends through social media, video chat, stream TV series and movies from your favorite apps, work from home through video-conferencing and with Fusion plans you can play popular online games.

All Business plans offer fast speeds and unlimited data. Here are key differentiators of why you should choose a Business plan: 

  • Network Prioritization: Business data and applications receive network priority.
  • Commercial Installation: Business plans come with professional commercial installation by a licensed technician.
  • Express Repair Premium: All Business plans include expedited repair service.
  • 24/7 Business-class Phone Support: Business customers receive top-tier support when contacting Customer Care.