Tim J | Hazlehurst, Georgia
On any given day, as many as 150 people rely on Tim to help them get prescription medicine.
Tim runs a one-man, non-profit organization called MedService out of his home in Hazlehurst, Georgia. MedService helps low-income, disabled elderly receive donated medicines from pharmaceutical companies, which give free medication to needy people if they are prescribed by a doctor.
"I work directly with my clients' doctors," Tim said. "Pharma companies will give away free medicine and ship it to the doctors' offices if their guidelines are met. I help the clients make requests to their doctors.
HughesNet Gen4 high-speed satellite Internet service helps Tim run his non-profit. He uses Gen4 to communicate with his clients and their doctors over email, research insurance rules and pharmaceutical companies' free medication policies, and for personal tasks like downloading movies and updating his computer's software.
Hazlehurst is a small city of just over 3,000 residents. It is located in South Georgia, about 90 minutes from Savannah and Macon, Georgia, and Jacksonville, Florida. It is a rural community in a county of cotton, peanut, and tobacco farms, long country roads, and thick woods crisscrossed by rivers and streams.
Tim lives six miles outside of Hazlehurst, beyond the reach of landline broadband. He managed with dial-up Internet service for years, but it was a complicated, expensive, and ultimately unsatisfactory way to meet his connectivity needs.
"I have had every dial-up service you can think of," he said. "At one time I was running four different dial-ups to do what I'm doing now with Hughes."
"I have had every dial-up service you can think of," he said. "At one time I was running four different dial-ups to do what I'm doing now with Hughes. Connections dropped constantly so it took longer to do everything. I tried a competing broadband service but every time I went over my bandwidth allowance they automatically hit my credit card. One of my neighbors was using my wireless router so one month I ended up with a $450 bill."
"Everything has worked very well. I talk to tech support once in a while but not for anything major. I've been getting the finest customer service and tech support I could ask for."
HughesNet Gen4 provides download speeds of up to 15 Mbps and download allowances of up to 40 gigabits per month. Gen4 gives customers the performance required to support today's high-bandwidth applications, including social media and video and music streaming, and to stay connected with friends, family, and colleagues. Tim manages his HughesNet Gen4 account through a Hughes customer portal that tracks his monthly bandwidth consumption. It enables him to download content he wants without accruing extra charges, and to check his connection speed.
"With my last provider you had to go through all kinds of steps to get usage information. Now it's all right there on the portal," Tim said. "Everything has worked very well. I talk to tech support once in a while but not for anything major. I've been getting the finest customer service and tech support I could ask for."